Terms of Business
Published by N4 Gas Limited
Last edited/reviewed on Thursday 17th Aug 2023
Published by N4 Gas Limited
Last edited/reviewed on Thursday 17th Aug 2023
1. References in these conditions to ‘N4 Gas’, ‘we’ and ‘us’ are references to N4 Gas Limited (company number 6472503), whose registered office is at First Floor, 677 North Finchley High Road, London. N12 0D.
References to the ‘customer’ and ‘you’ are references to the person who requests work to be undertaken and to whom a quotation, invoice or job voucher may be addressed to. This person and/or business will be the account holder.
2. These terms and conditions (‘terms’) tell you how we will provide products and services to you, how you may end the contract, what to do if there is a problem and other important information.
Please read these terms carefully before placing any order or requesting works to be undertaken by us. By placing an order or requesting works to be carried out, you agree to be bound by these terms.
3. Once you place your order (by telephoning 0208 050 4729 or by submitting an order online at n4gas.co.uk or making a request by email to any address located on the @n4gas.co.uk domain), and once your order is agreed by us, a contract between you and us will be formed and that contract will be subject to these terms (‘contract’) whereby an account will be created for you if it does not already exist.
4. We reserve the right to adjust, amend and alter these terms at any time, without notice. Should terms be modified, the terms being publicly published at the time of any works being requested by the client shall be considered as the bonding contract terms [1.3].
5. We reserve the right to decline any request for work or order at our discretion and we reserve the right to not provide reasoning behind any such decision.
6. We reserve the right to cancel or refuse to complete work, should we find, on arrival at the property, that it is not possible to carry out the work, which has been quoted for and/or requested. This decision is entirely at the discretion of ourselves.
In this scenario a full refund will be provided.
7. The customer warrants that the information they provide during the request for work is true and accurate. If we find any inaccuracies in the information provided by you, then we reserve the right to charge additional fees, apply reasonable adjustments to the work being requested of us for the works and/or to cancel the contract between you and us.
8. You may cancel any request for work up-to 1 working day before the planned works are to be undertaken without penalty, except where materials have been ordered or a quotation requiring deposit has been issued and accepted.
In the event that you cancel booked in works with more than 1 working days notice and where materials have been ordered or a deposit has been paid, you agree to pay for any restocking or return carriage charges that we incur - Remaining deposit values will be returned 90 days of you providing the deposit return request.
Where you cancel planned in works where we have not been afforded 1 working days notice and a quotation was issued with a deposit, you agree to forfeit the deposit value to cover our costs. Where no deposit was issued, you accept liability for covering a charge of 50% of the estimated allocated labour cost to a maximum value of £150 ex VAT.
9. You agree to make available a suitable place to park our vehicle(s) and provide us with a permit to cover the cost of parking said vehicle(s) for the duration of the works being requested of us. Any costs associated with parking our vehicle(s) to undertake your request of work will be added to your final invoice (Including any penalty charges we may receive).
We reserve the right to judge what constitutes a suitable place to park which will be based on materials/tooling required for the works, the security of our vehicle, size of space and distance between property and parking location.
10. The contract is subject to availability of appliance(s), equipment and other materials. Where necessary we will offer a suitable alternative, if available, which will be subject to your acceptance.
11. The customer shall afford any person working on behalf of the company that the property being worked in shall be a safe working environment, free from harassment, aggression or abuse. We reserve the right to refuse to work in any environment that we deem to contain unnecessary risk.
12. Where required at the time of works, the customer shall permit access to and use of toilet and washing facilities as well as access to a potable water supply. Where this is not possible, the customer shall inform us prior to engaging the services of the company.
13. In the event that we attend a property at an agreed time and are unable to complete the work requested through no fault of our own, a minimum charge of £40 ex VAT will become payable and be added to any intended costs along with clause [1.9].
1. Any price or prices offered verbally shall be considered as an estimate and be non-binding. Where we offer you a written document with the wording "Quotation" and a valid quotation number, the quotation shall remain at the specified fixed value for the period of validity and include all works and materials at the detailed cost and specification. On acceptance of a written quotation, you agree to pay the full amount, without question on completion of the works by us to the standard agreed within the quotation or to the standard which we deem appropriate where unspecified. Once issued, we reserve the right to withdraw any quotation when a legitimate reason exists.
2. Any price offered will exclude VAT unless specifically stated. The current VAT rate can be found at https://www.gov.uk/vat-rates and will be applied to any price being invoiced.
3. We have made an allowance in any prices offered for removing any redundant materials from your property associated with the work being undertaken. Should you wish to keep any material(s), for example the copper cylinder, we may need to make an adjustment to the price originally offered.
4. Any price or price quoted will be valid for 28 days from the date of quotation and are strictly subject to the works being ordered for completion within 90 days of the quotation date. This clause does not apply to special offers which will be subject to variable closing dates, full details of which will be detailed in the offer. Prices are otherwise subject to variation from time to time.
5. Prices offered are not transferrable between clients and may vary unless fixed in writing prior to works acceptance.
1. Any balances are payable on presentation of your invoice which will usually be within 14 days of works completion.
2. You must pay all amounts due to us (including any deposits) in accordance with any invoice, quotation or supplementary instruction(s) provided. Should you wish to dispute an amount being requested by us, you must inform us as soon as possible and no later than 30 days after receipt, otherwise the full amount will be due without further consideration.
3. Title to goods will not pass to you until we receive payment for the goods in full and funds have cleared. If you do not pay all amounts due to us in accordance with the quotation or invoice, we may require you, upon reasonable notice to return and deliver our goods back to us. Failing which, we shall take legal proceedings to recover the goods or their equivalent monetary value.
4. If you enter into a finance or repayment agreement, you must ensure you meet the payment terms set out in that agreement.
5. If you do not make sufficient payment due to us by the due date for payment, we may charge interest to you on the overdue amount at the rate of 3% a year above the Bank of England base rate. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
Where an amount remains outstanding for longer than 90 days, you agree for us to pass your details and what we consider to be the debt along with any accrued interest and a processing fee to a debt recovery agent for resolution.
1. We will provide a 12 month warranty for supplied materials and any labour provided from the date of supply/work completion subject to clause [3.3] and inline with the restrictions provided in clause [4.3].
2. Some materials may be provided with an extended "manufacturer" warranty (Such as boilers). These warranty offerings will be subject to the manufacturer conditions and are offered on behalf of alternative providers. We are not liable for the management of or provision of warranty offerings from the date of supply/work completion.
3. Warranty shall not be offered (And in some cases considered to be void) in respect of:
1. Without prejudice we will not accept any liability for damages to any décor or building fabric incurred as a result of the works being requested of us. We do not offer and will not include the making good or second fixing of any built product as a result of undertaking the work requested of us; to include but not be limited to; fitment of floor coverings, filling/sanding/painting of walls or surfaces, boxing in or sealing of edges.